AVI-SPL announced the expansion of its strategic alliance with Vega Global, an AV and UC market leader in Asia. Through this alliance, the two companies will collaborate on joint go-to-market strategies and further integration of their delivery operations with a specific lens toward optimizing strategic global customer relationships.
AVI-SPL’s approach to global customer engagement activates teams strategically focused on each customer’s evolving technology needs. The heightened engagement with Vega will further enhance AVI-SPL’s global delivery model. The global accountability offered though this approach allows creative management of customers’ reoccurring technology lifecycle needs.
“Our customers are no longer looking at AVI-SPL in a transactional, one-and-done nature. Nor are they looking to contact multiple vendors, in various locations, and have the same discussion about their goals and objectives countless times. They are looking for a dedicated partner to help guide them through this challenging initiative,” said Tim Riek, AVI-SPL’s executive vice president of technology and solutions. “The combination of AVI-SPL’s and Vega’s unrivaled size, skill, expertise and services offers organizations around the world that strategic partner with the resources and capabilities to be there for them every step of the way.”
AVI-SPL and Vega will also take a more collaborative approach to delivering managed services powered by AVI-SPL Symphony, the experience management application. Symphony provides a single-pane view into digital workplace environments and integrated end-to-end workflows, as well as actionable business intelligence to help organizations make more informed decisions regarding workplace technology investments. Co-delivered services engagements will be coordinated by Global Service Operations Centers in the United States, United Kingdom, Germany, and Philippines. They are complemented by a network of in-country support resources to offer local language support.
“Companies that partner with AVI-SPL and its global partner network can look forward to meaningful relationships centered on innovation, thought leadership and continuous improvement,” said Riek.
“In leveraging the most comprehensive direct global presence, complemented by recognized market leaders, AVI-SPL is truly excited about its ability to transact locally throughout the Americas, EMEA and Asia under one globally unified approach and commitment to successful business outcomes our customers strive toward.”