Visix has overhauled its professional services offering to better support digital signage clients by consolidating multiple teams under one manager, revamping the client onboarding process, streamlining client contacts and improving internal systems.
Everyone who purchases the company’s AxisTV software and MeetingMinder room signs is now partnered with a client success manager who acts as their primary contact and manages all phases of onboarding, implementation, product adoption and relationship management. Software specialists, consultants and the creative team all work in partnership with the client success manager to meet client goals and timelines in a comprehensive and holistic manner.
Software user support and technical support issues are no longer routed to separate departments but are handled by the same team to provide a more cohesive customer experience.
Visix is also rolling out numerous improvements to its online learning management system to improve the education experience with new learning paths, workflow videos and resources being added regularly.