GlobalData Finds Zoom Continuing to Gain From Work-From-Home Trends

Zoom’s sentiment growth in Q1 2021 was driven by themes such as cloud, sustainability, and customer growth. The company continues to gain from work-from-home (WFH) trends, with mentions of revenue and customer growth increasing by around 21% in 2020 compared to 2019, finds GlobalData, a data and analytics company.


With offices wary to fully open in 2021, Zoom added to its massive revenue gains. The UCC company is also focusing on new product categories to drive further growth in 2021. GlobalData’s filings database identified that mentions of new products, quality products, and product experience were among the top rising keywords in Zoom’s most recent earnings transcript.


Mergers and acquisitions (M&A) was also a key rising theme for the past two quarters (Q4 2020 and Q1 2021). Zoom acknowledged the possibility of buying companies while having healthy cash flow.